Ensuring the availability of products at sales outlets and guaranteeing lasting customer satisfaction there is a major goal of L’Oréal. In this manner, logistics teams constantly collaborate with suppliers to improve our shared performance in the field in a lasting manner.
The «
L’Oréal Supplier Logistics Charter » is a concrete example of the exchange methods developed with the supplier and service-providing partners of the Group. This framework document intended for raw materials and packaging suppliers is one-of-a-kind in the world for all our plants and all our suppliers.
Its purpose is:
• Defining a standard process by:
- Formalizing the restrictions and expectations before the launches
- Specifying the supply parameters
• Improving the performance of our partner suppliers by:
- Setting performance measurement rules (indicators)
- Challenging the Quality of Service and Flexibility of our suppliers.