Supplier performance

Performance assessment for L’Oréal's suppliers rests on five pillars:

L’Oréal's supplier base
WORLDWIDE ASSESSMENT of our suppliers: Key performance indicators
Corporate Social Responsibility
Environmental and social responsibility
Design Innovation
Conception Innovation
Quality
Quality
Logistics services
Logistics services
Competitiveness
Competitiveness
Contract awarding

L’Oréal's desire is to quantitatively, regularly, and homogeneously measure each of these 5 indicators worldwide, and to contact suppliers regarding these assessments on a regular basis.

The challenge of such a strategy is to establish lasting, transparent relationships with high-performance suppliers for sharing in the continuous improvement programs.